Thursday, February 2, 2012
Update: Apparently, there was some kind of attack which has been mitigated now. ------------------------------------------------------------------------------ Hello, We're currently facing some network issue in Chicago Datacenter and our NOC engineers are working on it. We'll update you as soon as we've more information on this. Thanks Softsys Support
Tuesday, January 31, 2012
Update 3rd Feb 2012, 10:00 AM We'll need to reschedule our Maintenance #2 task since we'll need to perform manual migration of data. Backups through R1Soft has failed due to error in reading source drive. We'll update here with new maintenance window along with a new migration plan. Sorry for any incovenience caused. - Ruchir Shastri...
Wednesday, January 25, 2012
Update 26th Jan 2012, 00:55 AM This scheduled maintenance task is completed and server is back online. ------------------------------------------------------- Update 25th Jan 2012, 23:15 PM We have started this scheduled maintenance task and will update you here. ------------------------------------------------------- Dear Customers, We have been alerted in our routine server...
Tuesday, January 17, 2012
Update 20th Jan 2012, 07:45 AM All updates are now installed and host machine is back online. If your VPS is not accessible yet, please wait for some time while it starts in queued manner. We hope this will resolve the issue with random reboots. ------------------------------------------------------- Update 20th Jan 2012, 07:05 AM The updater is requiring a restart and we'll...
Monday, January 16, 2012
Update 16th Jan, 23:19 MST The server is back online. We'll follow up here if any further actions are required for this server. As of now, we'll mark this task as Completed. Feel free to contact us in case of any queries/concerns. Thanks Softsys Support -------------------------------------------------------------- Update 16th Jan, 23:00 MST We'll start with this task now by...
Saturday, January 14, 2012
Update: 15th Jan 00:05 AM Central Time This task is complete and server is back online. VPS's will come back online in queued fashion. Feel free to contact us if your VM is not back online within next 30 minutes. ------------------------------------------------------------------------------- Update: 14th Jan 11:50 PM Central Time The system is now offline (it took some time to shut...
Friday, January 13, 2012
Our datacenter in Chicago will be conducting maintenance to make changes to the MTU setting on one of the distribution switches of chi18 Chicago datacenter on Friday, January 20, 2012. Date: Friday, January 20, 2012 Start Time: 12:00 AM EST (GMT-5) End Time: 1:00 AM EST (GMT-5) Maintenance Scope: Reboot of asIDF3-1.chi18 Customer Impact: Brief connectivity issues to some...
Saturday, December 24, 2011
Update: 23:22 PM OK, a hard reboot of server has helped as the server was inaccessible on console as well. The VPS' should be back up shortly in queued fashion. We'll be right on to this to find underlying issue and monitor the server/services actively. Sorry for inconvenience. Softsys Support -------------------------------------------------------------------- Hello, We've been...
Saturday, December 10, 2011
Update 11 December 2011 - 1:26 AM The task has been completed for both servers. ===================================== Update 11 December 2011 - 12:55 AM We are starting this task. ====================================== Dear Customer, We'll be upgrading SmarterMail software to the latest version on 12/11/2011 from 01:00 MST - 01:30 MST. SmarterMail service will be unavailable for...
Saturday, December 10, 2011
Dear Customers, We experienced a network issue with one of the rack hosting couple of our public facing servers tonight at around 4:00 AM (Mountain time). Physical link was not available to the switch and we'd to replace a faulty optic in order to get it working back. Sorry for the inconvenience and thank you for your patience & co-operation. Best regards, Softsys Hosting
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